Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We want to make sure every customer is happy with their purchase, and we will always do our best to resolve any issues quickly and fairly.

Returns

To be eligible for a return, your item must be in the same condition that you received it — unused and in its original packaging. We are unable to accept returns on any items that have been opened, used, or are no longer in a re-sellable condition.

To start a return, you can contact us in any of the following ways:

If your return is accepted, we will organise a collection of the products — whether by courier or via our delivery network. Please do not send any items back without first contacting us and receiving confirmation that your return has been accepted.

You can always contact us for any return question at [email protected] or by phone on 020 879554025 and we will be happy to help.

Damages and Issues

Please inspect your order upon reception and contact us immediately if any of the following apply:

  • The item is defective or damaged
  • You have received the wrong item
  • Any part of your order is missing

It is important that you report any problems with your order within 48 hours of receipt so that we can evaluate the issue and make it right as quickly as possible. The sooner you let us know, the faster we can resolve it for you.

Exceptions — Non-Returnable Items

Please note that we are unable to accept returns in the following circumstances:

  • Products that have been used
  • Items that are not in a re-sellable condition
  • Any order where more than 30 days have passed since delivery
  • Items that are not in their original packaging

If you are unsure whether your item is eligible for a return, please don’t hesitate to get in touch with our team before sending anything back.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

If you need any guidance on which product is right for your business, our team is always happy to help point you in the right direction before you place your new order.

Refunds

Once we have received and inspected your return, we will notify you of the outcome as quickly as possible. We will let you know whether your refund has been approved or not.

If your refund is approved, it will be processed in one of the following ways:

  • Credit Note — automatically applied to your account
  • Original Payment Method — available upon special request

Please keep in mind that once your refund has been processed on our end, it can take a few additional days for your bank or credit card company to post the amount to your account. This is outside of our control, but please don’t hesitate to contact us if you have any concerns.

Late or Missing Refunds

If you haven’t received your refund yet, we recommend taking the following steps:

  • Check your bank account again
  • Contact your credit card company — it may take some time before your refund is officially posted
  • Contact your bank — there is often some processing time before a refund appears

If you have done all of the above and still have not received your refund, please contact us directly and we will look into it straight away.

Need Help?

If you have any questions about our refund or returns policy, please don’t hesitate to get in touch. Our team is always happy to help.

📞 Call us: 020 879554025

📧 Email us: [email protected]